Disputes and Disagreements:
Resolving Buying and Selling Problems
How to handle life's little aggravations while using eBay: handling unhapy buyers, unhappy sellers, and disputes over shipment, pricing, descriptions, or timing. Even the worst disputes can be resolved before your feedback takes a beating.
Dealing with Payment Holds and Chargebacks
What are payment holds and chargebacks? How can they be navigated and their effects avoided? If you're an eBay seller, these can be critical questions that mean success or failure for your business.
What are payment holds and chargebacks? How can they be navigated and their effects avoided? If you're an eBay seller, these can be critical questions that mean success or failure for your business.
Watching for Copycats and Counterfeiters
If you're a creator or producer worried about unauthorized reproductions or copies of your products showing up on eBay, or if you've found someone else stealing your auction listings themselves, eBay's VeRO program can help you.
If you're a creator or producer worried about unauthorized reproductions or copies of your products showing up on eBay, or if you've found someone else stealing your auction listings themselves, eBay's VeRO program can help you.
Dealing with Buyers' Refund Requests
Problem transactions are a part of every seller's life, and refund requests are some of the most discouraging things a seller can see in his or her inbox. Don't let it get to you, thoug; keep your head about you and work for the best resolution you can.
Problem transactions are a part of every seller's life, and refund requests are some of the most discouraging things a seller can see in his or her inbox. Don't let it get to you, thoug; keep your head about you and work for the best resolution you can.
Refunds and Exhcanges for eBay Purchases
The refund or return process on eBay isn't quite the same as it is on other ecommerce web sites. On eBay, buyers and sellers must negotiate directly with one another to complete the refund process. Here are some tips to help refunds and exchanges along.
The refund or return process on eBay isn't quite the same as it is on other ecommerce web sites. On eBay, buyers and sellers must negotiate directly with one another to complete the refund process. Here are some tips to help refunds and exchanges along.
Resolving Disputes With Sellers
What to do when an eBay purchase transaction doesn't exactly go according to plan.
What to do when an eBay purchase transaction doesn't exactly go according to plan.
Dealing with Buyer Fraud
When most people imagine fraud on eBay, they think of fraudulent auctions. Buyers and bidders, too, can be guilty of fraudulent or damaging activity, and are often a nightmare for sellers.
When most people imagine fraud on eBay, they think of fraudulent auctions. Buyers and bidders, too, can be guilty of fraudulent or damaging activity, and are often a nightmare for sellers.
Contacting eBay Members
Why eBay members sometimes want to contact other eBay members, what to know before you try, and how to get the job done.
Why eBay members sometimes want to contact other eBay members, what to know before you try, and how to get the job done.
What To Do When You Don't Get Paid
Most transactions go off without a hitch, but what about those winners that seem to drag their feet endlessly, never quite managing to pay you for the item?
Most transactions go off without a hitch, but what about those winners that seem to drag their feet endlessly, never quite managing to pay you for the item?
Don't Leave Retaliatory Feedback
When you get an unfair negative rating, it can be tempted to leave one in return. Doing so, however, doesn't help you, either in the short term or in the long term.
When you get an unfair negative rating, it can be tempted to leave one in return. Doing so, however, doesn't help you, either in the short term or in the long term.
Canceling Bids and Listings
What to do when you decide that you don't want to sell after all, or that you want to sell now rather than later.
What to do when you decide that you don't want to sell after all, or that you want to sell now rather than later.
How do I contact eBay directly?
To contact eBay directly, use one of the customer support forms on the eBay website to contact eBay with your question, issue, or concern.
To contact eBay directly, use one of the customer support forms on the eBay website to contact eBay with your question, issue, or concern.
Can eBay feedback be erased?
Can eBay feedback be erased? Yes, if both parties agree to the removal.
Can eBay feedback be erased? Yes, if both parties agree to the removal.
From eBay: Resolving Disputes
According to this eBay guide, good communication is the first step toward a resolution when disputes between buyer and seller occur.
According to this eBay guide, good communication is the first step toward a resolution when disputes between buyer and seller occur.
From eBay: File an Unpaid Item Claim
If you are logged in to eBay, follow this link to file notice that a bidder has won one of your auction but has not paid for it. If the bidder fails to pay for the auction after being notified of the dispute, some of your fees may be refunded.
If you are logged in to eBay, follow this link to file notice that a bidder has won one of your auction but has not paid for it. If the bidder fails to pay for the auction after being notified of the dispute, some of your fees may be refunded.
From eBay: File an Item Not Received Claim
If you are logged into eBay, follow this link to file a claim stating that you have not received an item or that the item you received is significantly different from its listing description.
If you are logged into eBay, follow this link to file a claim stating that you have not received an item or that the item you received is significantly different from its listing description.
From eBay: Mutual Feedback Withdrawal Form
If you are logged into eBay, follow this link to initiate the process of having feedback removed in regard to a paricular transaction, if both buyer and seller are amenable.
If you are logged into eBay, follow this link to initiate the process of having feedback removed in regard to a paricular transaction, if both buyer and seller are amenable.
Resolving eBay Buying Problems and Disputes
A reasonably detailed third-party discussion of the resolution of buying and selling disputes from Terry Gibbs at IWantCollectibles.com.
A reasonably detailed third-party discussion of the resolution of buying and selling disputes from Terry Gibbs at IWantCollectibles.com.