If you have completed an eBay transaction and have formed a strong impression of the transaction, whether good or bad, it's time to leave feedback. Keep the following in mind:
- You can leave feedback through My eBay. In your
My eBay page, scroll down
and click on the "Leave Feedback" link near the bottom left side of the
page, or
use
this link to directly visit the eBay feedback forum, where leave feedback for any of your recent transactions.
- Don't leave a neutral or negative report prematurely. Buyers (new buyers in particular) are often quick to leave negative feedback.
But most sellers want their customers to be happy. Before leaving a negative,
contact your
seller and ask to resolve the dispute. If that doesn't work out,
open a
dispute with them on eBay. Most eBay sellers will do their best to reach a solution or compromise
before risking either negative feedback or a judgment against them by eBay
customer service agents.
- Be professional. If you are leaving negative feedback, explain what went wrong clearly and briefly (you
have only one line of space). Leave anger, obscenity, or any personal information
out, since these will cause eBay to remove your feedback and issue a warning to
you instead.
- Be specific. Whether your feedback is positive or negative, be specific in order to be as helpful as possible to other buyers and sellers seeking to evaluate this member. If you are leaving positive feedback, say what you liked about this eBay member and the transaction. If you are leaving negative feedback, the same goes for your dislikes. Feedback that simply says "Great!" or "Poor!" is generally less helpful than feedback giving specific information.
You'll get to know the feedback system very well as you buy and sell on eBay, and you'll come to appreciate it more the more you use it. Above all, grow your own positive feedback profile—keep your buyers happy and pay your sellers promptly—to ensure that a wide variety of eBay members are willing to do business with you in the future.
