In fact, eBay does organize such a help system, and it's called eBay University. eBay University is a set of tutorials and a system of classes in many local areas that are together designed to help new eBay buyers sellers to really get up to speed—to achieve a "higher education" in basic eBay trading.
Accessing eBay University and How It's Organized
The eBay University Learning Center is accessible by moving your mouse to the "Customer Support" link at the extreme top-right of any page on the eBay.com website, then selecting "Learning Center" from the drop-down list of choices. The first thing that will strike you about eBay University it is the way in which it's clearly organized into just a few basic categories:- New to eBay
- How to Buy
- How to Sell
- Increase Your Sales
Finding Courses in Your Area
You'll also notice that the two sections that offer selling help also provide links to a classroom instruction tool that can help you to connect with "eBay Education Specialists" that teach near your home or business—specialists that can provide you with live, in-the-classroom instruction about:- Selling Basics
- Building Your Business on eBay
- eBay Stores
When you click on these links, you'll be asked to provide your address or ZIP code before contact information by telephone and email are listed for each instructor in your area. The tool also provides a rating (using a basic star rating system as reported by other eBay University students) that shows the usefulness and helpfulness of the instructor in question. Specific topics, organization, and rates vary, but in each case you've found an opportunity to learn from another eBay member out there who is expert enough to offer courses about eBay use to members like yourself who are searching—whether for more personal, one-on-one help or merely for that extra edge that comes from extra expertise.
