1. Money

Canceling Bids and Listings

Ending listings before their time

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As a seller you've had bad experiences with low-feedback buyers in the past, and now you're determined not to deal with anyone whose feedback score is below ten. But someone with a feedback score of zero has just bid on your auction for your grandfather's guitar and you'd like to remove their bid.

Or maybe you've put your baby, a '56 Chevy, on sale at eBay Motors only to find that bidding isn't going as well as you'd hoped, and you're ready to call it quits and try to sell locally rather than online.

Not to worry! As a seller, eBay provides you with several of tools that can help you to limit the body of people that you transact with, or that can help you to cancel an auction when you decide that you don't want to sell any longer, for whatever reason.

Canceling or Restricting Bids

To cancel a single bid on one of your auction listings, use the eBay cancel bid form, supplying the item number and the eBay member ID of the bidder whose bid you want to cancel. When you fill out and submit the form, all of the bids placed by the bidder will be removed from the auction and the current bid amount will be recalculated according to the eBay proxy bidding process.

To prevent a given bidder from bidding on your auctions at all, use the eBay blocked bidder or buyer form, supplying a comma-separated list of the eBay members (by member ID) that should be prevented from bidding on your auction listings.

Canceling and/or Ending Ongoing Listings

If for some reason you decide that you no longer want to sell an item listed in an open auction, or that you want to sell an item immediately at the current bid amount, follow these steps:

  1. Visit the eBay end listing early form and enter the item number of the listing you'd like to end.
  2. Use the form to select either to cancel all bids and end the listing without a winner or to end the listing and accept the current high bid as the winning bidder (you must then sell the item at this price to the current high bidder).
  3. Enter a reason for ending the listing early or for canceling all bids and removing the auction listing.

Once you submit the form, the listing will end and bids will no longer be accepted. If you have opted to cancel all bids and end the listing, you have no further obligations as a seller in relation to the item or service in question. If you have opted to end the listing early and sell to the current high bidder, you'll be expected to complete the transaction with them at the current bid price.

When You Can't Cancel and Exceptions

There is no way to cancel an auction listing within the last 12 hours of the auction or once the auction has ended and a winning bid has occurred. Regardless of your intent, once an auction listing closes and a bidder wins your item or service, you're contractually bound as an eBay seller to accept payment and deliver unless one of the following is true:

  • It's a real estate auction. Since eBay real estate auctions (listings for land, investment property, or housing) are non-binding, a seller is not required to sell real estate to the highest bidder even when one exists.

  • The other party's account is suspended. Since no eBay member is required to complete a transaction with a member whose account is suspended, a seller need not complete a transaction if the buyer or winning bidder is suspended from eBay once the listing is complete but before shipment has occurred.

  • Your listing featured a reserve price. Sellers are not required to sell to the high bidder on an auction listing if there was a reserve price associated with the listing and the reserve price was not met.

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