Definition:
Negative feedback is a type of eBay feedback in which the buyer or seller in a transaction publicly reports having experienced difficulty with or unsatisfactory performance from their trading partner. In short, negative feedback is a statement by an eBay member that an eBay transaction has left them unhappy.
Even a small amount negative feedback affects an eBay member's ability to trade on eBay and can outweigh lots of positive feedback, so eBay members generally strive to avoid receiving negative feedback and work to resolve disputes.
In general the feedback system is an open forum in which eBay members report honestly on mutual performance, but there are rare cases in which eBay is willing to remove feedback.
Common Reasons for Negatives Against Sellers
- Failure to deliver purchased goods.
- Delivery of goods that differ substantially from an item description.
- Failure to ship purchased goods in a timely manner.
- Failure to properly package purchased goods for shipment.
- Delivery of goods that are of extremely poor quality.
- Delivery of counterfeit or pirated goods.
Common Reasons for Negatives Against Buyers
- Failure to pay in a timely manner for won auctions.
- Failure to pay for won auctions at all.
