Definition: Feedback is eBay's public, detailed, community-wide system for rating the trustability and performance of buyers and sellers. Feedback is designed to help you to decide whether or not you want to do business with a particular buyer or seller based on reports from others that have traded with them in the past.
You'll encounter feedback as an easily visible, clickable collection of facts, figures, and reports about other eBay members that is woven into the fabric of eBay's item listings, user accounts, and community areas, and that includes all of the following elements:
- Feedback scores that show how experienced an eBay buyer or seller is.
- Star ratings that serve as a quick guide to an eBay member's level of experience.
- Feedback percentages that show how pleased (or displeased) an eBay seller's trading partners have been.
- Detailed feedback that summarizes and eBay seller's performance in four major areas: item quality, communication, shipping speed, and shipping costs.
- Feedback comments or the feedback forum that provides actual descriptions of the transaction from trading partners, as well as their follow-ups and replies to one another.
Because there's so much to feedback, some practice can often be required before you really begin to understand feedback in all its complexities. Until you achieve such an understanding, the feedback quick guide can help you to rapidly decide whether or not a potential trading partner is a good match for you.
Also Known As: Ratings
