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From my time at eBay I know that it's one of the top questions that eBay buyers and sellers have: How exactly do you contact eBay when you have a question or issue?

It's true that eBay doesn't make a high volume telephone bank easily available for calls from the general public. That doesn't mean there's no way to contact eBay, though, or that eBay doesn't have a large staff of customer service representatives waiting to help you. In fact, they do.

To contact eBay, you just have to think like a dot-com. Web forms and online chat are the communication medium of choice at eBay. Here's how to reach them.
November 13, 2006 at 4:28 pm
(1) val says:

I am having trouble when registering with the User ID. Can you please help me? I am not sure what to do??

June 22, 2008 at 10:15 pm
(2) Binnie Joffe says:

I purchased an item on e-bay and sent a cheque with the invoice directly to the seller. My cheque was cashed but I never received the merchandise. I tried to reach the seller both by e-mail and by telephone. I have not had any reply from him. What should I do? Please help….thank you

September 19, 2008 at 2:37 pm
(3) John Scarlett says:

I have tried to register with eBay in order to buy and sell for five years and cannot get anyone to help get through the confusing deadends I keep encountering. I need a real live person to talk me through it on the telephone! Now that I am retired I thought I would give you one ore try. John Scarlett 315-324-5635

February 4, 2009 at 5:04 pm
(4) Clay Wilcher says:

Dear E-bay

Your system of registering and bidding is a complete failure. I have registered 8 times and entire my password 8 times, have you closed the door?

Very, very disappointed in your system.

Clay Wilcher

February 16, 2009 at 8:07 am
(5) Michael Leonard Chittenden-Steed says:

I purchased and payed for a pair of used army boots. Item 300288648153 but as of yet have not recieved them. I have been in touch by e mail. They assure me that the Item was posted last Monday. Please advise.
Many Thanks Mike.

March 1, 2009 at 4:10 pm
(6) Judy knowlin says:

Please cancel my ebay kit. I changed my mind.

March 1, 2009 at 4:13 pm
(7) Judy knowlin says:

I do not want the ebay kit anymore.

March 19, 2009 at 6:45 pm
(8) griff says:

I see you’re going to the new ebay and doing away with the original. The fact is , there’s nothing wrong with the original,it works fine, so why not leave it alone before you get it all screwed up !!!!!

March 19, 2009 at 6:45 pm
(9) griff says:

I see you’re going to the new ebay and doing away with the original. The fact is , there’s nothing wrong with the original,it works fine, so why not leave it alone before you get it all screwed up !!!!!

April 25, 2009 at 7:17 am
(10) adonis mason says:

Ebay, I’m having registration problems. My internet system is not compatible with http://www.ebay.com. Trust me, my system is not compatible with yours. My unit shuts off, leaving me to start all over again. On the other hand, your http://www.m.ebay.com is very compatible with my system. But it does not allow new members to register on that site. It would refer to the http://www.ebay.com website. On the http://www.Skweezer.com website signing in is great, except when you get to the phone number entry box. The box wants 10 digits, but stops at four, invalidating my registration process. Please, correct the phone number problem at http://www.Skweezer.com or allow new registrants to sign in at http://www.m.ebay.com. Thank you.

June 11, 2009 at 11:25 am
(11) John James says:

Aaaarrrggghhhh!!!!!! I’ve tried to register with ebay for several hours now! I fill in the form enter my e-mail address but they never send me a verification code. I’ve entered 2 e-mail addresses and still nothing. And then they make it impossible to reach them as their ‘contact us’ doesn’t work from a Blackberry. Jeez, and this is me trying to register – is it worth the hassle?

September 9, 2009 at 2:22 am
(12) Margaret Lesko says:

I have tried and tried and tried……………….
and tried to register, but correction on birthdate
and code keep appearing…….I have no idea why and I need to speak to a live chat. The forms are useless. HELP ME AND ALL THE OTHERS WHO HAVE BEEN HAVING REGISTRATION PROBLEMS…how do you expect us to use the site? SOOOOOO FRUSTRATED!!!

January 18, 2010 at 2:27 am
(13) cecil tapley says:

I am a ebay member builderbear3491 I can not get in my account due to my password. I answered the secure questions and no response was transfered to Sara but no help. I have a despute with a seller and I cant even get to the resolve center

February 28, 2010 at 11:10 pm
(14) skorepo says:

I still can get over having to pay. pay pal without a chance of getting item so you pay for item and you pay [pay pal] so you get screwed twice its fun gee

March 10, 2010 at 11:49 am
(15) Maryalice Curtis says:

I have just tried to buy a book, “Bold Fresh” for $20.19 with free shipping. I want to pay for it with a gift card that I received, but can’t find where to apply it. PenPal insists on putting it on my credit card!

May 6, 2010 at 7:43 pm
(16) joe lux says:

eBay is getting worst. Cost cutting is getting into their bone. No real life support and all Question and help are pointed to frustrated and inefficient live chat.
This company is slowly going down to the drain.
They try to change the webpage layout, the design has lots of zero day hole in it. The search is getting worst. If you try ‘airphone’ will automatically give you ‘earphone’ is best example.

September 16, 2010 at 3:02 pm
(17) KJ says:

I purchased a boombox from foku123-aka Shaikh Naser, and sent him a money order July 3, 2010. Today is September 16, 2010 and I have not received the boombox and I cannot get in touch with him. I have been in contact with the RCMP and INTERPOL. This ebay experience has been a bit costly but it will be even more costly for mr. Naser.

September 23, 2010 at 11:43 am
(18) Elizabeth says:

I contacted the seller before I made Amy bids and they agreed to combine shipping on larger orders. I bid on and won 10 items but I can’t get a combined invoice for all of them (just 5). I was offered a discount on the larger order which I guess I just don’t get now. When I tried to contact the seller for a combined invoice they just tell me that because the currency is different they can’t help me. What is that supposed to mean? When I try to contact eBay it says type in your question first ,like a real person is going to help you if your question isn’t easily answered with one of their preprogrammed responses. Then you get lead down the rabbit hole and out the other side and no closer to your destination!

November 11, 2010 at 2:53 pm
(19) Tim says:

Ebay customer service is non-existent, as you have found out. There are two ways to get in touch with Ebay, both involve using their “live help” chat feature. It’s crap but it’s a start.

1) Exploit the Contact Us question and answer endless loop with entering “My account has been hacked” in the search field. This will provide a link to chat with a security expert.

2) For buying concerns, use this chat link:

Good luck, you are going to need it. Never buying or selling from Ebay again.

Hope this helps.

November 18, 2010 at 4:16 am
(20) John says:

Ebay sucks u cant call them u cant mail them i hate Ebay :(

April 16, 2011 at 12:31 am
(21) HELEN POOLE says:

I have tried and tried to fill out the form to sell. I have sold before on Ebay. Buy all the time why is it they will take my money and will sell to me but, will not let me sell on ebay this is insane.

March 23, 2012 at 12:03 am
(22) Junior Horan says:

“Hey, thanks for the article. Want much more.”

April 16, 2012 at 2:09 am
(23) Damarion Eanes says:

Looking forward to reading more. Great post.Much thanks again. Want more.

April 30, 2012 at 10:14 pm
(24) trev nicholson says:

eBay customer service is non-existant. Unless you are a computer nerd, geek, saddo it is impossible to contact them. I will never use eBay again

October 25, 2012 at 5:14 pm
(25) nick says:

The items i sent where received by the customer and the customer has sent payment. I want my money. And since there is no number for ebay or paypal my next step is calling the better business bureau and possibly an attorney.

February 9, 2013 at 4:50 pm
(26) Cheryl says:

Do you think due to this storm in the Northeast, eBay would be willing to allow sellers to relist at no fee as we lost many buyers due to power outage and now will cost us to relist items once again
thank you

March 20, 2013 at 4:47 pm
(27) mary schacht says:

I bid on an item,won but could not pat because they did not calculate and invoice for postage….but I had an unpaid ding added and closed without ever being contacted…..NOT fair treatment.

have stopped looking, and I used to look almost every day. Horrid customer service!

May 20, 2013 at 5:17 pm
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August 15, 2013 at 7:38 am
(29) Mark says:

Somebody has set up a false Ebay Account at my address. How can I contact Ebay to tell them it is not a genuine account as I don’t have an EBay account myself; nor need one and I cannot find out how to contact them without having to set one up. Thanks guys.

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