It's true that eBay doesn't make a high volume telephone bank easily available for calls from the general public. That doesn't mean there's no way to contact eBay, though, or that eBay doesn't have a large staff of customer service representatives waiting to help you. In fact, they do.
To contact eBay, you just have to think like a dot-com. Web forms and online chat are the communication medium of choice at eBay. Here's how to reach them.